Responsible Gaming

Gaming Should Be Entertainment

At Rocket Casino, we believe gambling should be enjoyed as a form of entertainment only. It is not a way to earn money or solve financial problems. Gambling always carries risk, and you should only wager money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting the wellbeing of our players in Australia.

Age Verification

Gambling is strictly for adults only. In Australia, you must be 18 years of age or older to participate in gambling activities. Rocket Casino verifies the age of all players during registration and reserves the right to suspend accounts if age cannot be verified.

If you are under the legal gambling age, please do not attempt to register or access our services.

Warning Signs of Problem Gambling

If you recognise any of the following behaviours in yourself or someone you know, it may be time to seek help:

• Spending more money or time gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding gambling activities or lying about the amount wagered
• Experiencing mood swings or irritability when unable to gamble
• Using gambling to escape stress, anxiety, or emotional problems
• Neglecting family, work, or personal responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Feeling unable to stop or control gambling despite wanting to
• Family members expressing concern about your gambling

Self-Help Tools & Features

Rocket Casino provides tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you are willing to deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a cap on the amount you are willing to lose over a specific period
• Reality Checks: Receive periodic notifications reminding you of the time and money spent during your gaming session
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you need a break from gambling
• Account Cooling-Off Period: Take a break from gambling for a set period while maintaining your account

To access these tools, contact our customer support team or adjust your settings in your account dashboard.

Support Organisations & Resources

If you or someone you care about is struggling with problem gambling, professional help is available. We encourage you to reach out to one of these trusted organisations:

Australia

• Gambling Help Online (Australia)
  www.gamblinghelponline.org.au
  Free, confidential counselling and support for problem gambling across Australia. Available 24/7.

United Kingdom

• GamCare
  www.gamcare.org.uk
  Free counselling and support for problem gamblers and their families.
• GamStop (National Self-Exclusion Scheme)
  www.gamstop.co.uk
  Self-exclude from multiple gambling operators across the UK.

Canada

• Responsible Gambling Council
  www.responsiblegambling.org
  Information and resources for problem gambling support in Canada.

United States

• National Council on Problem Gambling
  www.ncpgambling.org
  Helpline: 1-800-522-4700 (free, confidential, 24/7)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Information and support resources for problem gambling in Germany.

If you are in another country, please search for local problem gambling support services in your jurisdiction.

If You Need Help

Seeking help for problem gambling is a sign of strength, not weakness. Professional counsellors are available to provide confidential, non-judgmental support.

If you believe you have a gambling problem, please reach out to one of the support organisations listed above immediately. Early intervention can make a significant difference.

You can also speak to our customer support team about self-exclusion options or account restrictions at any time.